The office professional role has evolved over the last few years, and is likely to continue to change. Organizations are moving towards a less hierarchical structure, which has given more senior secretaries the opportunity to take on some management responsibilities. There has also been a shift from the ‘personal’ secretary working exclusively for one boss, to the team secretary providing support for a group of people. These changes have left skills gaps for both the team workers and independent workers.
Through a series of customer focus groups, we have identified the core skills, behaviours and competencies required at the various stages of the office professional career. Our courses reflect these findings and have been designed to provide you with a clear development path to support your career aspirations.
For info on our course progression plan, click here:
PA Secretary Administrator Support Progression Plan.pdf
Our Courses:
Please click on the title for each course of interest for a detailed description.